ac33 Terms and Conditions

1 General Terms and Acceptance

These terms and conditions ("Terms") form a legal agreement between the ac33 platform and its users ("you" or "member"). By using the ac33 website, opening an account, or using any service, you are considered to have fully agreed to these Terms.

ac33 is an online casino and sports betting platform that provides entertainment services for users in Bangladesh. Accessing our platform indicates that you have read these Terms and agreed to abide by them.

1.1 Scope of Application

These Terms apply to all services provided through the ac33 website, mobile site, and other digital platforms. This includes casino games, sports betting, live casino, slots, fishing games, and all related features.

1.2 Additional Policies

Alongside these Terms, our Privacy Policy and Responsible Gaming Policy also apply. These documents together form our complete service agreement.

2 Account Registration and Eligibility

2.1 Age Requirement

You must be at least 21 years old to open an account and use the services on ac33. Persons under 21 are not permitted to use this platform. Age is verified at the time of registration, and providing false information will result in the account being closed immediately.

2.2 One Account Policy

Each person may hold only one ac33 account. Registering multiple accounts by the same person is strictly prohibited. If multiple accounts are detected, all of them will be closed and the associated balances may be forfeited.

2.3 Accuracy of Registration Information

The information you provide when opening an account must be accurate, complete, and kept up to date. Providing false or misleading information is a breach of these Terms. It is your responsibility to notify our support team if your details change.

2.4 Account Security

Keep your login credentials (username and password) completely confidential. You are personally responsible for all activity that takes place on your account. If you suspect unauthorised access to your account, contact our 24/7 live chat support immediately.

3 Deposit and Withdrawal Policy

ac33 processes transactions through Bangladesh's most popular mobile payment methods. All transactions are secured by SSL encryption.

3.1 Deposit Terms

• All deposits must come from your own verified payment account.
• Deposits through third parties are strictly prohibited.
• The minimum deposit amount for each method is ৳300.
• Deposited funds will be added to the account after a successful transaction.

3.2 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally processed within 1 hour.
• There should be no active bets on the account at the time of withdrawal.
• The required wagering conditions must be met before bonus funds can be withdrawn.
• ac33 reserves the right to temporarily suspend the withdrawal process for verification purposes.

3.3 Currency

All transactions on ac33 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not accepted.

4 Bonus and Promotion Terms

ac33 offers a variety of bonuses and promotions. Claiming any bonus means you agree to the associated terms and conditions.

4.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. Before this bonus can be withdrawn, a minimum wagering requirement of 10 times (10x) must be met.

4.2 General Rules for Using Bonuses

• Each bonus offer has its own expiry period — if wagering is not completed within that period, the bonus will be cancelled.
• A bonus can only be claimed once, unless the offer states otherwise.
• Wagering requirements may also apply to winnings earned with bonus funds.
• If a bonus is misused or exploited through loopholes, the bonus and any related winnings will be cancelled.
• ac33 reserves the right to modify or cancel any bonus offer.

4.3 VIP Program

Regular members have access to our VIP program. There are three tiers:

• Bronze: Weekly cashback up to 0.4%.
• Silver: Weekly cashback up to 0.8%.
• Gold: Weekly cashback up to 1.2%.

Members can advance to a higher tier based on regular activity and loyalty. Our support team can explain the specific benefits of each tier.

5 Betting and Gaming Policy

5.1 Fair Play

ac33 ensures fair and transparent outcomes in all games. Our games are operated through internationally recognised game providers including Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming. Every game uses a Random Number Generator (RNG), which keeps results completely impartial.

5.2 Validity of Bets

Bets placed during a technical fault or abnormal circumstances may be cancelled. If a game disconnects or a server issue occurs, the outcome of the bet will be determined based on data stored on the server.

5.3 Right to Cancel Bets

ac33 reserves the right to cancel bets and withhold winnings in the following circumstances:

• If a fault in the game software produces an unreasonable outcome.
• If a member uses any fraudulent method.
• If an advantage is gained through multiple accounts.
• If bots or automated software are used.

5.4 Sports Betting

Odds and terms in sports betting are subject to change. Verify the current odds before finalising any bet. If an event is cancelled or there is a significant change in conditions on the ground, the terms of the bet may be revised.

6 Prohibited Activities

The following activities are strictly prohibited on this platform. Breaching these prohibitions will result in the account being closed immediately and deposited funds may be forfeited:

• Being under 21 years of age or operating an account on behalf of a minor.
• Creating or operating multiple accounts.
• Providing a false identity, bank details, or documents.
• Using bots, auto-clickers, or other automated software.
• Intentionally exploiting any fault in a game or system.
• Using this platform for money laundering or illegal financial transactions.
• Threatening, defrauding, or harassing other members.
• Conducting transactions through third-party payment accounts.
• Attempting to bypass the platform's security systems.
• Misusing the bonus system or following "bonus hunting" methods.

7 Account Suspension and Closure Policy

7.1 ac33's Rights

ac33 may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• If any clause of these Terms is breached.
• If fraud or suspicious activity is detected.
• If required documents are not submitted during the verification process.
• Due to legal or regulatory requirements.

7.2 Voluntary Account Closure

You may request account closure at any time through our 24/7 live chat support. Any valid balance will be withdrawable before the account is closed, provided wagering has been completed.

7.3 Inactive Accounts

The policy applicable to long-term inactive accounts can be obtained from the support team. A maintenance fee may apply to inactive accounts.

8 Privacy and Data Security

Protecting your personal information is our highest priority. Please visit our Privacy Policy page for our complete data policy.

8.1 Data Collection

We collect certain personal information for the purposes of registration and service delivery. This information is never sold to third parties.

8.2 SSL Security

All transactions and communications are secured by SSL (Secure Sockets Layer) encryption. This protects your financial and personal information from unauthorised access.

8.3 KYC Verification

We may request identity verification (KYC) documents before processing a withdrawal or for large transactions. This process helps ensure the security of your account.

9 Responsible Gaming

ac33 is firmly committed to responsible gaming. We want our members to enjoy gaming as a form of entertainment.

9.1 Self-Limit Setting

Members can set deposit limits, betting limits, or session time limits for themselves. These limits can be set through our support team.

9.2 Self-Exclusion

If you notice signs of gaming addiction, you can request self-exclusion. This suspends account access for a fixed or indefinite period of time.

For more information, please visit our Responsible Gaming page.

10 Limitation of Liability

ac33 is not liable in the following situations:

• Losses caused by internet disconnection or technical failure.
• Issues arising from errors in third-party game software.
• If account information is leaked due to the member's own negligence.
• Force majeure events (natural disasters, government directives, etc.).
• Personal loss or indirect loss arising from use of the platform.

In any case, ac33's maximum liability will never exceed the original amount of the transaction in question.

11 Policy on Changes to Terms and Conditions

ac33 reserves the right to modify these terms and conditions at any time. We will post a notice on the platform before changes take effect. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

For significant changes, we will make every effort to notify members by email. Please therefore keep your registered email address up to date at all times.

12 Dispute Resolution

12.1 Complaint Submission Process

If you have a dispute or complaint, please contact our 24/7 live chat support first. The support team can generally resolve most issues in a short time.

12.2 Escalation

If the issue is not resolved via live chat, send a detailed complaint to [email protected]. Include your account ID, the date and time of the incident, and all relevant details in your complaint.

12.3 Final Decision

In all disputes, the decision of ac33's management shall be considered final; however, we always strive for a fair and impartial resolution.

13 Contact and Support

If you have any questions about these terms and conditions, please contact our support team:

• Live Chat: Direct support in Bengali is available 24/7.
• Email: [email protected]

Our support team is always ready to assist you. Feel free to reach out for any issue or inquiry.