ac33 Privacy Policy
Your personal information is completely safe with us. Read this policy to learn how ac33 collects, uses and protects your information.
ac33 places the highest importance on the privacy of users in Bangladesh. When you use our platform, certain information is collected from you. This privacy policy explains in detail what information we collect, why we collect it, how we use it and what your rights are. Please read this policy carefully. Continuing to use ac33 services means you agree to this policy.
What Information We Collect
When you create an account, complete transactions and use services on the ac33 platform, we collect various types of information. This information comes from two main sources.
Information You Provide Directly
We collect information that you voluntarily provide on our platform. This includes:
- Full name and date of birth
- Email address
- bKash, Nagad, Rocket or Upay number (for transactions)
- Documents required for identity verification (copy of national ID card / passport)
- Username and password provided when creating your account
- Messages and complaints sent to the support team
Automatically Collected Information
When you browse our website, some information is collected automatically:
- IP address and device type
- Browser type and version
- Which pages you visited and how long you stayed
- Referral source (which site you came from)
- Login and logout time and date
- Gaming activity and betting history
Financial Information
We collect payment method information to process deposits and withdrawals. ac33 does not directly store your bank or mobile banking PIN/password. All transactions are secured through 256-bit SSL encryption and processed through the security systems of bKash, Nagad, Rocket and Upay.
How We Use Your Information
ac33 uses your information only for specific and legitimate purposes. We never use your information for unnecessary or unethical purposes.
Service Operations
We use your information to create and manage your account, process transactions and provide you with the right service.
Security and Verification
Information is used for identity verification (KYC), fraud prevention, compliance with anti-money laundering (AML) rules and ensuring account security.
Customer Support
We use your contact information to resolve your issues, answer questions and manage support tickets.
Service Improvement
This information is used to analyse user experience and further improve our platform, game library and payment system.
Notifications and Promotions
With your consent, we may use your information to notify you by email about new bonuses, promos and important updates. You can opt out at any time.
Responsible Gaming Monitoring
Information is used to analyse gaming activity to identify the risk of excessive gambling and to follow responsible gaming guidelines.
Information Sharing with Third Parties
ac33 never sells your personal information. However, limited information may be shared with third parties in certain specific situations.
Payment Processors
To complete transactions through bKash, Nagad, Rocket and Upay, relevant information is shared with the respective payment provider. This information is used only for transaction verification.
Technology Partners
Some partial information may be shared with technology service providers (such as server hosting and data analytics) for platform operations. These partners are contractually bound to comply with our privacy policy.
Legal Obligations
If providing information is required by a court order, government directive or legal process, ac33 may disclose limited information in compliance with applicable law.
What We Never Do
- Your information is not sold to third parties
- Your personal identity is not shared with advertising networks
- Your information is not shared for marketing purposes without your consent
- No information is transferred to competing organisations
Cookies and Tracking Technologies
The ac33 website uses cookies and similar technologies that improve your browsing experience and help our platform function properly.
Essential Cookies
These cookies are essential for the website to work properly. They are used to maintain login sessions, security verification and to operate core features. The platform cannot be used without these cookies.
Analytical Cookies
These cookies are used to understand how users interact with our site. This information is anonymous and helps us improve our service.
Preference Cookies
These cookies are used to remember your preferences (such as language and display settings) so you do not have to change settings each time you visit the site.
Cookie Controls
Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may cause some features to stop working properly.
Data Retention and Security Measures
ac33 uses industry-standard technology and practices to ensure the security of your information.
Encryption and Security
- All data transmissions are secured through 256-bit SSL (TLS) encryption
- Stored passwords are encrypted using a strong hashing algorithm
- Payment information is handled in accordance with PCI DSS standards
- Regular security audits and vulnerability assessments are conducted
- Suspicious activity is automatically detected and blocked
Data Retention Period
We store your information in accordance with the following policy:
- Active account data: for as long as the account remains active
- Transaction records: for the period required by financial regulatory requirements
- After account closure: data is deleted once the mandatory legal retention period has passed
- KYC documents: for the period required by applicable laws and regulations
In the Event of a Data Breach
If the security of your information is compromised for any reason, ac33 will notify you and the relevant authorities as quickly as possible in accordance with applicable law. We will take immediate action and make every effort to minimise any harm.
Protection of Minors
Restriction for Users Under 21
ac33 is for individuals aged 21 and above only. We never intentionally collect information from or provide services to minors.
Age is verified at the time of registration. If we become aware that a user is under 21, that account will be closed immediately and all associated information will be deleted.
If you become aware that a minor is using our platform, please let us know at [email protected].
Your Rights and Options
As a user of ac33, you have important rights over your own information. Your rights are described below.
Right to Access
You can request a copy of the personal information we hold about you at any time. Contact the support team.
Right to Correction
If any of your information is incorrect, you can request a correction. We will verify and correct it as quickly as possible.
Right to Deletion
When closing your account, you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object
You can object to the use of your information for specific purposes, particularly in the case of marketing communications.
Right to Data Portability
You can request that your account data be exported in a common format (such as CSV).
Right to Withdraw Consent
You can withdraw your consent at any time to stop any processing of information that is based on your consent.
Third-Party Links and Services
Responsibility for External Services
The ac33 platform may have connections to payment gateways (bKash, Nagad, Rocket, Upay) and game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft). These third parties have their own privacy policies, for which ac33 is not responsible.
We recommend that you read the privacy policies of these third-party services before using them. ac33 is only responsible for the collection and use of information on our own platform.
Changes to the Privacy Policy
Policy Update Process
ac33 may update this privacy policy from time to time. After each change, the new date will be noted on this page. For significant changes, we will send a notification to your registered email.
Continuing to use ac33 after any changes means you agree to the new policy. We therefore encourage you to visit this page regularly.
If you do not agree with the updated policy, you have the right to close your account and stop using our services.
Privacy Contact
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, feel free to contact us at any time.
Contact Methods
You can also visit our Terms & Conditions and Responsible Gaming pages for more information.